Terms and Conditions

1. General Terms

1.1 Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you should not use our website.

1.2 Eligibility

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you are of legal age to enter into a binding contract.

1.3 Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes have been posted constitutes your acceptance of the revised terms.

2. Account Registration

2.1 Account Creation

While you can browse our website without creating an account, you may need to register to place orders and access certain features. You are responsible for:

• Providing accurate, current, and complete information during registration
• Maintaining the security and confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

2.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem necessary to protect our business or other customers.

3. Products and Availability

3.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

• Product colors may vary slightly from images due to screen settings and lighting
• Product dimensions and measurements are approximate
• We reserve the right to correct any errors in product descriptions or pricing

3.2 Stock Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product offerings without prior notice. If an item becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

3.3 Size and Fit

We provide detailed size guides for all our products. Please refer to these guides before making a purchase. If you're unsure about sizing, please contact our customer service team for assistance.

4. Pricing and Payment

4.1 Pricing

All prices are displayed in Euros (€) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. However, the price you pay will be the price displayed at the time you complete your purchase.

4.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Stripe payment gateway
• Other payment methods as displayed at checkout

4.3 Payment Security

All payment transactions are processed securely through our payment partners. We do not store your complete payment card details on our servers. Your payment information is encrypted and transmitted securely.

4.4 Order Cancellation

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability or stock limitations
• Pricing or product information errors
• Suspected fraudulent or unauthorized transactions
• Orders that violate our terms and conditions

5. Shipping and Delivery

5.1 Shipping Information

We ship to addresses within Europe. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

5.2 Delivery Address

You are responsible for providing an accurate and complete delivery address. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

5.3 Delivery Timeframes

Estimated delivery times are provided for guidance only and are not guaranteed. Actual delivery times may vary due to:

• Custom processing requirements
• Shipping carrier delays
• Public holidays and weekends
• Weather conditions or natural disasters
• Other circumstances beyond our control

5.4 Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package's progress.

5.5 Failed Delivery

If delivery cannot be completed due to incorrect address information or recipient unavailability, the shipping carrier may return the package to us. In such cases, you may be responsible for additional shipping fees for redelivery.

6. Returns and Refunds

6.1 Return Policy

We want you to be completely satisfied with your purchase. You may return items within 30 days of receipt for a refund or exchange, provided:

• Items are unworn, unwashed, and in original condition with tags attached
• Items are returned in original packaging
• You have proof of purchase (order confirmation or receipt)

6.2 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Underwear and swimwear (unless faulty)
• Pierced jewelry and accessories
• Final sale or clearance items (marked as such)
• Gift cards and promotional items

6.3 How to Return

To initiate a return, please contact our customer service team through the website or via email. We will provide you with return instructions and, where applicable, a return shipping label.

6.4 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The item received is faulty or damaged
• We sent you the wrong item
• The item significantly differs from its description

6.5 Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6.6 Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team. Subject to availability, we will arrange an exchange for you.

6.7 Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or full refund, including return shipping costs.

7. Promotions and Discount Codes

7.1 Promotional Offers

Promotional offers, discount codes, and special pricing are subject to specific terms and conditions which will be communicated at the time of the offer. Unless otherwise stated:

• Only one discount code can be used per order
• Discount codes cannot be combined with other offers
• Discount codes are not applicable to sale items unless specified
• Discount codes cannot be exchanged for cash
• We reserve the right to cancel or modify promotions at any time

8. Intellectual Property

8.1 Copyright and Trademarks

All content on this website, including but not limited to text, images, graphics, logos, designs, photographs, and software, is the property of BakersLuxury or its content suppliers and is protected by international copyright and trademark laws.

8.2 Restrictions

You may not:

• Copy, reproduce, distribute, or publicly display any content without our written permission
• Use our brand name, logos, or trademarks without authorization
• Modify, create derivative works, or reverse engineer any part of the website
• Use automated systems or software to extract data from the website

9. Privacy and Data Protection

9.1 Personal Information

We are committed to protecting your privacy. Your personal information will be collected, used, and stored in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

9.2 Communication

By creating an account or making a purchase, you agree to receive transactional emails related to your order. You may also opt-in to receive promotional emails, which you can unsubscribe from at any time.

9.3 Cookies

Our website uses cookies to enhance your browsing experience and provide personalized content. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

10. User Conduct

When using our website, you agree not to:

• Engage in any fraudulent or illegal activities
• Attempt to gain unauthorized access to our systems or other users' accounts
• Transmit viruses, malware, or any harmful code
• Use the website in any way that could damage, disable, or impair our servers
• Harass, abuse, or harm other users or our staff
• Post or transmit any unlawful, threatening, or offensive content
• Resell products purchased from our website for commercial purposes without authorization

11. Limitation of Liability

11.1 Disclaimer

To the fullest extent permitted by law, BakersLuxury and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use the website
• Any unauthorized access to or alteration of your data
• Any interruption or cessation of transmission to or from the website
• Any bugs, viruses, or similar harmful components transmitted through the website
• Any errors or omissions in content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website

11.2 Maximum Liability

Our total liability to you for any claims arising from your use of the website or purchase of products shall not exceed the amount you paid for the product(s) in question.

11.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, strikes, natural disasters, pandemics, or governmental actions.

12. Dispute Resolution

12.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the European Union and the country in which our business is registered, without regard to its conflict of law provisions.

12.2 Dispute Resolution

In the event of any dispute arising from these terms or your use of the website, you agree to first attempt to resolve the dispute informally by contacting our customer service team.

12.3 Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in our jurisdiction, and you consent to the personal jurisdiction of such courts.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and BakersLuxury concerning your use of the website and supersede all prior agreements and understandings.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us through:

• Website: Use the contact form on our website
• Email: We make the best clothes

We aim to respond to all inquiries within 48 hours during business days.